Consulting Services

Administration focused on Customers and Results

The public sector is currently undergoing a change of paradigm, away from a focus on regulations and towards a focus on results. The emphasis of our projects lies on the introduction of new controlling models to provide the basis for an output and outcome analysis that covers all public services.

The future of the public sector will see its costs and performance accounting, budgeting processes, controlling and reporting become much more precise and professional than it has ever been in the past.

• Task-criticality surveys.
• Profitability analyses.
• Decisions about privatization.
• Optimization of business processes.
• Changes in the structural organization.
• Introduction or adjustment of IT standards.
• Establishment of targets-driven controlling systems.
• Introduction of performance-related compensation.
• Job grading and evaluation.

A short overview of our profile:
 

Organization

We support our clients in criticality analyses and staff appraisals, we optimize their business processes and slim down bloated structures.

Organizational development

We acquaint our clients with the basic principles of “continued change” at the end of our comprehensive organizational surveys and enable them to take the next development steps on their own.

New controlling systems

Applying our vision of costs and performance accounting, we have introduced strategic or political controlling in civic authorities and non-profit organizations to add to the existing operational controlling systems. This enables them to monitor their progress towards (political) targets.

The goal of post-bureaucratic administration cannot be reached with the introduction of modern controlling patterns alone. The permanent need to explain all facets of the change process, a selection of staff suited to the programme and needs-focused HR development strategies call for further investments. Our motto of "human values for business" is more than mere management rhetoric in this process: people make the change, not tools.

This is why we work closely with our colleagues from HR diagnostics and development in all of our projects.

Urban Marketing

Faced with more and more competition, cities and towns need to learn to appeal to ever more heterogeneous special interest groups. Citizens, entrepreneurs, tourists, students, and academics all have their own, particular expectations that a successful city needs to be aware of.

Kienbaum Communications helps cities and towns raise the profile of their location’s characteristic strengths and communicate their unique qualities efficiently among the right audiences. Our work can produce immediate successes and offers you a uniquely sustainable solution, using one source for all of your analytical, strategic, and operational needs - Kienbaum Communications. We will work with you to define your city’s or town’s profile in the competitive urban landscape and choose the right message and the unique qualities of your town or city. We analyse the relevant benchmarks and survey your current communication architecture. We use this as a stepping-stone in our development of a concrete master plan for your needs that offers transparency about all required measures and their eventual successes. In all of our work, we always heed the municipal, commercial, and civic interests whose balance can give your town or city a unique and effective public presence.