The Customer
The Elbe-Weser Evangelical Lutheran Church Office is the main administrative center for the Elbe-Weser Evangelical Lutheran Parish Association, comprising the Evangelical Lutheran parishes of Bremerhaven, Cuxhaven-Hadeln and Wesermünde along with 78 church and chapel congregations operating a variety of facilities. These include 38 child day-care centers and 44 cemeteries.
The Project
A particular challenge for this project was to harmonize processes across administrations that had operated independently up to that point and to communicate with the full-time employees and volunteers of the congregations/parishes.
In subsequent workshops we were able to work together with the Church Office to optimize its business procedures. This became the basis of job assessments and performance evaluations. We were also able to support the team in implementing the proposals, including holding six information sessions in the parishes.